o9bat's Privacy Policy
Your personal information is completely safe with us. We are committed to protecting your privacy through SSL encryption and strict data protection practices.
Index Table of Contents
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1 Introduction
o9bat is a safe and reliable online gaming platform for Bangladeshi players. When you use our services, you share certain personal information with us. This privacy policy ("Policy") explains how o9bat collects that information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
By using this website and all related services, you accept the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy should be read as part of our Terms and Conditions.
o9bat provides services only to individuals aged 21 or older. Our policy on the collection and processing of information relating to minors is discussed in detail in Section 10 of this document.
2 What Information We Collect
o9bat may collect your information through various methods. The different categories of information collected are described below.
2.1 Information Provided Directly (Registration & Account Management)
- Full name, date of birth, and national identity card details (for identity verification)
- Email address and mobile number
- Account activity information according to Bangladesh Standard Time (BST, UTC+6)
- Preferred language and communication method
2.2 Financial Information
- Transaction records via bKash, Nagad, Rocket, or bank transfer
- Deposit and withdrawal history (amount, date, method)
- Mobile banking account numbers (partial only — full numbers are not stored)
2.3 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Website usage patterns, page visits, and session duration
- Gaming history and betting records
- Data collected from cookies and similar tracking technologies
2.4 Communication Information
- Records of your conversations with the support team via live chat or email
- Your complaints, feedback, and survey responses
3 How Information Is Used
o9bat uses collected information only for legitimate business purposes. The main purposes of use are detailed below.
3.1 Account & Service Management
- Creating, verifying, and securing your account
- Processing transactions — completing deposits and withdrawals
- Managing bonuses, promotions, and VIP benefits
- Improving service quality and resolving technical issues
3.2 Security & Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Preventing financial fraud and money laundering
- Ensuring age verification (enforcing the 21+ policy)
- Detecting multiple accounts or misuse
3.3 Communication & Customer Service
- Responding to your inquiries and resolving issues
- Sending important notifications related to your account
- Sending transaction confirmation messages
3.4 Responsible Gaming
We monitor your gaming behavior to identify signs of problematic gaming and to provide support where needed. To learn more, visit our Responsible Gaming page.
4 Sharing Information with Third Parties
o9bat never sells your personal information. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, bank), identity verification, and technical services. These partners are bound by strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Obligations
To comply with applicable laws in Bangladesh, we may be required to provide information pursuant to a court order or a lawful request from a government authority. In such cases, we will provide only the minimum information necessary.
4.3 Business Transfers
In the event of a merger, acquisition, or business transfer, your information may be transferred to the new entity. You will be notified in advance, and the new entity will be bound by this privacy policy.
5 Cookies & Similar Technologies
The o9bat website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, ensure security, and operate the site's basic functions. Without these, the site will not work properly.
- Functional Cookies: Remember your preferences (language, settings) so you do not need to reconfigure them on your next visit.
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most. This information helps us improve our services.
5.2 Cookie Controls
Most browsers allow you to delete cookies or refuse new ones. Please note that disabling essential cookies may cause some site features to stop working. You can change your cookie preferences through your browser's settings menu.
6 Data Protection Measures
o9bat uses industry-standard technical and organizational measures to keep your information secure.
6.1 Technical Safeguards
- SSL/TLS encryption — all data transferred between your browser and our servers is encrypted
- Stored data encryption — sensitive information stored in the database is encrypted
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support
6.2 Organizational Safeguards
- Only staff who require it are granted access to personal information (least-privilege access policy)
- Mandatory data protection training for all staff
- Audit logs of data access are maintained
- Third-party partners bound by strict confidentiality agreements
6.3 Response to Data Breaches
In the event of a data breach, we will assess it immediately and, if the breach poses a high risk to your rights and freedoms, you will be notified as quickly as possible.
7 Data Retention Period
o9bat retains your information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.
7.1 Active Accounts
All account information is retained while your account remains active. For inactive accounts (where there has been no transaction or login for an extended period), we will reach out to you.
7.2 After Account Closure
Financial transaction records and identity verification information are retained for a specified period as required by financial regulations. Some information may be kept after account closure for dispute resolution and fraud prevention purposes.
7.3 Deletion Requests
Where consistent with legal obligations, you may request that your information be deleted. We will begin processing your request as quickly as possible after receiving it.
8 Your Privacy Rights
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
8.1 Right of Access
You may request a copy of the personal information we hold about you. We will respond to your request within a set timeframe.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly through your account settings.
8.3 Right to Erasure ("Right to be Forgotten")
In certain circumstances, you may request that your personal information be deleted. However, some information required to fulfil legal obligations may not be possible to delete.
8.4 Right to Object to Processing
You have the right to object to marketing communications or profiling. Contact us at any time to stop such communications.
8.5 Right to Data Portability
Where applicable, you may request your information in a structured, commonly used format.
9 Third-Party Services & Links
The o9bat website is connected to third-party service providers, such as payment gateways and game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt). These third parties have their own privacy policies, and your access to their services is governed by those policies.
We are not responsible for the privacy practices of third parties. We advise you to read their privacy policies before using the relevant services.
bKash, Nagad, Rocket, and bank transfer services are used for payment processing. The minimum information necessary to complete your transaction is shared with these providers. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
10 Minor Protection Policy
o9bat provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.
An age verification system is in place during the registration process. If we become aware that a minor has provided us with their information, we will immediately delete that information and close the associated account.
If you believe a minor is using our services, please let us know at [email protected].
11 Changes to the Privacy Policy
o9bat reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be published on the website
- A notification will be sent to your registered email address
- You will be informed about the update at the time of login
If you continue using our services after the changes, it will be assumed that you have accepted the new policy. For significant changes, we will seek your explicit consent.
If you wish to view a previous version of the policy, please contact us — we can provide earlier versions upon request.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team.
We will try to process your request as quickly as possible. For complex privacy-related requests, our team will complete the verification process and get in touch with you.
Visit our FAQ page to learn more, or go to our About Us page.